Working in customer services

Working in customer service

Learn more about the work our different customer service teams do.

If you have a passion for helping others, then a job in customer service could be for you. Our advisors provide valuable help to residents and businesses across Oxfordshire every day. With so much variety, there's always something exciting going on.

With a range of different job roles on offer, there are lots of ways you can help us deliver and improve our customer service. When you work with us, we ensure you don’t stand still. We’ll always help you develop your skills so you can continue providing the best possible service and develop your career.

“I enjoy the busy day to day work we do within the council. We aim to help as many residents as possible with the best service possible. It really makes me feel like we are making a difference in the county.”

A week in customer service

Customer services staff working in office.

Working in customer service can be different every day. Take a look through a typical week to find out what our different team members get up to.

Member of staff working at her desk in customer services

Monday

First thing on Monday, team leader Lucy delivers a 20-minute huddle for her customer service advisors. They share and discuss priorities, performance and objectives for the day. Customer service advisor Ben answers an email from a customer requesting a residential parking permit. Ben processes the application with the transportation team. During the afternoon Jack delivers training about our values for new starters.

Tuesday

Tuesday begins with Deborah, one of our customer service advisors, helping a resident who is involved in the Homes for Ukraine scheme. Over lunchtime Suzette in our customer feedback team is working with roads, travel and maintenance to help them improve how they provide feedback to their customers. The day ends with customer service adviser Alan responding to phone calls from parents asking how to register their children in primary school.

Wednesday

During the morning social and healthcare advisor Martin deals with an email from someone who needs advice and guidance on ordering a wheelchair for an elderly parent. Later in the day we see Tilly, a recruitment officer, meet with team leaders to shortlist candidates interviewing for a post in the contact centre. The day closes with customer service advisor Chloe processing an application for a Blue Badge, which will help a disabled resident with parking.

Thursday

Thursday morning starts with customer service advisor Deborah receiving a phone call from a business asking to have a dropped kerb installed. She works with colleagues within the wider organisation to get this arranged. Over lunch Dena enjoys one of our bring and share lunches, which are a great way to meet colleagues over food. Thursday wraps up team leader Lucy holding a series of one-to-one meetings with different team members to chat about their performance and training needs.

Friday

The week ends with quality and performance analyst Ciro pulling together data about call handling times into a report for team leaders. Soon afterwards, customer service advisor Dimple helps first time parents to register the birth of their child. Towards the end of the day, Rebecca, our social and healthcare trainer is developing online training resources she can share with her colleagues.

Two members of staff training to work in customer services.

Customer service jobs

Whether it’s customer service specific or wider learning and development, you’ll be able to fine tune your skills with our diverse range of training courses. Search our latest vacancies and start your career with us today.

View our Customer Services jobs >

Member of staff working at his desk in customer services office.

Two members of the customer services staff laugh whilst training in their office.

Customer service training

You’ll be able to enhance your customer service skills on a range of different training programs. Delivered by our team, they are perfect for developing your soft skills. You’ll get a deeper understanding of our values and how these guide our customer service.

Managers

If you’re a manager, you can enjoy a wide range of different training experiences to help develop your career. These include management apprenticeship qualifications, future leaders, or our senior leadership programme.

Apprenticeships

If you’re new, or have been with us for a while, you can take an apprenticeship in customer service. This is a great way to gain a professional qualification, learn on the job and continue earning.

Develop your career

We are committed to making sure you continue to develop your skills. You’ll get access to a range of different learning opportunities, such as shadowing, mentoring and elearning. Explore the different ways your customer services skills can help you your career at Oxfordshire County Council.

More about career progression