Customer services

Taking customer service to the next level

Join us and provide great customer service for Oxfordshire’s communities.

From customer service advisors and team leaders to data analysts and business development officers, our customer service teams are passionate about supporting our local communities. Whether it’s answering enquiries, dealing with complaints or helping residents with specialist advice, we’re committed to delivering the best service possible.

When you work with us, you’ll have the chance to grow and develop your customer service career. To help you on your journey, we’ll provide a whole range of training opportunities. With our strong organisational values and exciting range of benefits, you’ll feel like one of the team in no time.

I love the fact that at the end of every day I feel like I have really helped the residents of Oxfordshire. I can assist them with any challenges they face, find a solution for them and help them go forward.

Welcome from the team

Welcome to Customer Services. We help our customers to access the range of different services we offer. Our friendly, diverse and supportive team are always on hand to answer their questions and ensure that they get the help they need. There are lots of different roles within our team, from customer service advisors through to data analysts. Whichever you choose, you'll be able to develop your skills and enjoy opportunities to move your career on into other areas of the council. If you are passionate about helping people and delivering great customer service, then we'd love you to join us.

Customer service jobs

Explore our latest customer service vacancies and join us today.

Search customer service jobs

Customer services in numbers

Working in customer service is about making a positive impact on people’s lives. Check out some of the achievements our customer service advisors have made over the past year.

School admissions

29,906 contacts across email and phone.

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Adult social care

25,278 referrals to adult social care made.

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Homes for Ukraine

17,158 Homes for Ukraine enquiries.

Waste and recycling

10,489 permits processed.

What attracted me is our approach to hybrid working, which brings a perfect work/life balance, making me happy and motivated.

Alan

Customer service advisor Alan really values how we welcome and support our new team members.

Dimple

Dimple enjoys that she is able to balance her work with home commitments.

Everyone I have met at the council is amazingly friendly and dedicated to doing their best for new employees like myself, and for the citizens and visitors to our wonderful county.